Shipping & returns
What do you charge for delivery?
Orders exceeding €10 will be delivered free of charge (within EU). Orders below €10 (within EU) will be subject to a delivery charge of €2.50.
What are the shipping costs per country?
NL / BE + other countries of the EU (European Union): free shipping / no extra shipping costs for orders above € 10,00. (Orders less than € 10,00 : € 2,50 shipping cost)
Outside the EU (but within Europe): Eg. Switzerland, etc.: € 10.00 extra shipping costs. (excl.VAT)*.
Outside Europe / World Wide: Eg. USA, Canada, etc.: € 15.00 extra shipping costs. Now temporarly € 10,00 only (excl.VAT)*.
Why do we charge shipping cost outside EU? For shipping outside EU we need to create and add special documents for customs. And we also need to ship by parcel instead of regular mailbox post, which makes it more expensive for us to ship.
* VAT: when choosing destination outside EU in check-out, then your prices will automaticly change into export prices without VAT.
If you ordered the wrong batteries by mistake, or you are not satisfied with your batteries, then you return them to us within 30 days. We will refund the purchase price of the unopened blister packs. You will be responsible for the delivery charges for any returns. Please complete the following form before you make any returns. We will provide you with instructions within one working day on how you should return your items. A refund of the total amount paid will be made to your account within 14 days of us receiving the battery blister pack (unopened).