What are the shipping costs per country?
NL / BE + other countries of the EU (European Union): free shipping / no extra shipping costs for orders above € 10,00. (Orders less than € 10,00 : € 2,50 shipping cost)
Outside the EU (but within Europe): Eg. Switzerland, etc.: € 10.00 extra shipping costs.
Why do we charge shipping cost outside EU?
For shipping outside EU we need to create and add special documents for customs. And we also need to ship by parcel instead of regular mailbox post, which makes it more expensive for us to ship.
When can I expect delivery?
Orders placed before 18:00 hrs. CET on a normal business day, will be dispatched the same day.
In 99% of the cases you will receive your order the next day or the day after. If you order on Saturday or Sunday, your order will be shipped on Monday and your order will usually be delivered on Tuesday or Wednesday.
Mailbox post (with track & trace): 1 - 2 business days
Parcel post (with track & trace): 1 - 2 business days
Mailbox post (without track & trace): 5 - 15 business days
Parcel post (with track & trace): BE: 1-4 working days / DE: 1-7 business days
EU other countries
Mailbox post (without track & trace): 8 - 25 business days
Parcel post (with track & trace): 4-12 business days
Outside of Europe
Mailbox post (without track & trace): 10 - 25 business days (until the customs of the destination country)
Parcel post (with track & trace): 5-15 business days (until the customs of the destination country)
PLEASE NOTE: DIFFERENT SHIPPING MOMENTS 28th DEC - 15th JAN 2021:
We are reorganizing our warehouse 28th Dec. - 15th Jan 2020. Different processing / shipping moments of your order then apply: Orders are processed and dispatched after receipt of payment on the next BUSINESS day.
Overview of processing and shipping moments during 28th Dec. - 15th Jan 2020:
Ordered Monday -> dispatched Tuesday
Ordered Tuesday -> dispatched Wednesday
Ordered Wednesday -> dispatched Thursday
Ordered Thursday -> shipped Friday
Ordered Friday -> dispatched Monday
Ordered Saturday -> dispatched Monday
Ordered Sunday -> dispatched Monday.
How do I pay?
Payments can be made by IDeal, in advance through the bank, or by using Bancontact/Mr Cash, a credit card or Paypal. Advance payments through the bank should be made by bank transfer. You will be sent an email which will provide all of the required information. This is a convenient method of payment for clients who do not have Internet banking facilities or if IDeal functions incorrectly. Orders will be dispatched on receipt of payment. This could be several days, depending on the speed of your bank.
How can I make a complaint?
In the unlikely event that you are not satisfied with your product or our service, please contact us by e-mail: [email protected]We will send an acknowledgement within three working days, and your complaint will be dealt with immediately. Should you not be satisfied with how your complaint was dealt with, then please contact the Geschillencommissie van de Stichting Webshop Keurmerk (Webshop Quality Mark Foundation Disputes Committee)